FAQ Buy

  1. Articles on Parfum Bazar

    All products have already been tested by our team of experts and have passed the quality control of Parfum Bazar. They are in our warehouse and are ready for immediate shipment, i.e. they will be delivered to you within 1-3 working days.

  2. What are the shipping costs?

    When you order an item from Parfum Bazar, the shipping costs depend on the destination country. An overview of all shipping costs can be found here.

  3. How long does shipping take?

    We ship articles (depending on payment method) within 1-3 business days.

    You will receive a tracking link as soon as your order is on its way.

  4. With which logistics service provider are my articles shipped?

    We ship your articles depending on the destination country either with DHL or HERMES.

  5. Is Parfum Bazar also shipping to packing stations?

    Yes, within Germany we work with DHL and HERMES and therefore also ship to packing stations or HERMES parcel shops.

  6. How can I pay for my item at Parfum Bazar?

    An overview of the payment methods offered by Parfum Bazar can be found here.

  7. I don't like the item I bought - do I have a general right of withdrawal?

    We are sorry that you are not satisfied with your purchased item.

    All items you buy at Parfum Bazar are offered by private individuals. Therefore you cannot return to the seller personally. However, we are happy to offer you the opportunity to return the item to Parfum Bazar free of charge within 7 days of receipt. Just fill in the returns form.

    Returning and reinstating purchased goods in countries outside the EU is only possible at your own expense.

  8. Can I collect the purchased item directly from Parfum Bazar?

    A direct collection is unfortunately not possible. We send your articles comfortably to your home.

  9. How does Parfum Bazar ensure the quality of its products?

    In our team we have brand experts who carefully check all items for authenticity and quality. Every item undergoes our strict quality and authenticity checks.

  10. What happens if my ordered item is a copy or the quality differs from the description?

    All items are inspected by our trained experts upon receipt. They check the products carefully to identify plagiarisms.

  11. I would like additional information about a product. Who can I contact?

    If you have questions about the product, you can always use the function "Questions" below the product detail view. Our service team will then answer your question promptly.

  12. When will the money be debited from my account when I purchase an item?

    When the money is debited from your account depends on the payment method you chose when ordering. Details can be found at Payment methods.